> For the complete documentation index, see [llms.txt](https://gopet-ai.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gopet-ai.gitbook.io/help/pet-boarding-module/split-room-bookings.md).
# Split Room Bookings
Stop turning away bookings your facility can actually fulfill. If a stay is longer than any single room's open availability, GoPet AI can now book it across **two rooms of the same type**, with one automatic mid-stay room transfer — instead of showing "not available."
### What is a Split Room Booking?
Normally, a boarding stay is tied to one physical room for its whole length. If no single room is free for every night of the stay, the booking is rejected — even if you have the capacity, just split across two rooms.
A **split booking** fixes this: when no single room covers the full stay, but two rooms *of the exact same type* (e.g. two "VIP Room" units) together cover it with no gap, GoPet AI books the stay across both — one room for the first part of the stay, then an automatic transfer to the second room for the rest.
**Example:** A client wants 5 nights. Room #1 is only free the first 2 nights, Room #2 is only free the last 3 nights. With Split Room Bookings on, this books as one 5-night stay: Room #1 → transfers to Room #2 partway through.
This is strictly a fallback — if a single room can cover the whole stay, that's always used. Splitting only kicks in when nothing else works.
***
### Part 1: Turn It On
1. Go to [**Dashboard → Marketing → Booking Page**](https://www.gopetai.com/dashboard/marketing/booking-page)
2. Find the **Boarding Reservations** section (turn it on first if it isn't already)
3. Underneath it, find the **Split Room Bookings** toggle
4. Turn it on and click **Save**
It's off by default — nothing changes for your business until you enable it.
> Click **Show example** right under the toggle for a worked-through walkthrough with real dates.
***
### Part 2: What to Expect
#### On your online booking page
Fully automatic and invisible to the pet parent. If their stay needs a split, they just see their stay confirmed as requested — no mention of two rooms, no extra step, no different price. It's priced exactly like a normal booking in that room type (both rooms are the same type, so the rate never changes).
#### When your staff book manually
Staff creating a booking from **Dashboard → Boarding → New Booking** are shown the suggestion explicitly — both rooms, dates, and the transfer date — and must **accept** it before it's booked. It's never applied without your team seeing it first. If they decline, the booking behaves exactly like it does today when nothing's available.
#### What's flagged for staff
Every split booking shows a **Room Transfer** badge wherever it appears — the booking list, the boarding calendar, the CRM customer profile, and check-in/check-out — so it's never mistaken for two separate bookings.
#### On the transfer day
Your boarding calendar shows an unclaimed task any staff member can claim ("move Room #1 → Room #2 today"), and your dashboard notification bell gets a reminder the same morning. Once claimed, it's marked as one team member's responsibility to make the move and prep the new room.
#### Cancellations
Cancel (or decline) either half of a split booking and both rooms release together automatically — you'll never end up with one room stuck "occupied" after the booking's been cancelled.
***
### What It Won't Do
* **Won't mix room types** — only two units of the *exact same* room type can be combined (never Standard + Deluxe, for example)
* **Won't split across more than 2 rooms** — if a stay would need 3+ rooms to cover, it's still reported as unavailable
* **Won't ask the pet parent to choose anything** — on the public booking page, it's fully automatic; only your staff see and approve the suggestion when booking manually
***
### Quick Reference
| What you want | Where to go |
| ------------------------------------------ | ------------------------------------------------------------------------ |
| Turn Split Room Bookings on/off | Dashboard → Marketing → Booking Page → Boarding Reservations |
| See a worked example | Same screen → **Show example** link under the toggle |
| Approve a suggested split (manual booking) | Dashboard → Boarding → New Booking → Step 3 (Split Room Suggestion card) |
| Spot a split booking | Look for the amber **Room Transfer** badge — booking list, calendar, CRM |
| Claim today's room transfer | Dashboard → Boarding → Calendar → unclaimed-task panel |
